At Naxent Limited (hereafter referred to as “Naxent Gold”, “we”, “our”, or “us”), we are committed to protecting your privacy and the confidentiality of your personal data. This Privacy Policy outlines how we collect, use, store, and share your information when you use our digital gold savings platform and associated services.
› Below described Privacy Policy ("document") is applicable when services of the Naxent are availed either directly or through merchant partners for any financial or non-financial transaction with the Naxent.
› This document outlines the Naxent approach to fulfill its obligations towards protecting the privacy of our Customers’ personal information including Sensitive Personal Data or information. It applies to all your Personal Data/Sensitive Personal Data processed by us, whether in physical or electronic mode.
› Throughout this document, the terms “we”; “us”; “our” & “ours” refer to Naxent and the terms “you”, “your” & “yours” refer to YOU (the individual whose personal data we are referring to).
› “Application” means Naxent mobile application, most commonly referred to as an app, is a type of application software designed to run on a mobile device, such as a smartphone or tablet computer and all other application through which the Naxent Services can be availed electronically.
› “Personal Data” means any personal information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the Naxent, is capable of identifying such person.
› “Sensitive Personal Data or Information” of a person means such personal information which consists of information relating to:
Any detail relating to the above clauses as provided to body corporate for providing service; any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.
› “Website” means a collection of publicly accessible, interlinked Web pages of the Bank that share a single domain name. Bank’s Website is created and maintained to serve a variety of purposes.
› “Sensitive Personal Data” is a subset of “Personal Data”. Hence, wherever Sensitive Personal Data is not mentioned separately in this document, it is deemed to be included under Personal Data. Consequently, all that applies to Personal Data is automatically applicable to Sensitive Personal Data.
› Any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Personal Data/Sensitive Personal Data or Information for the purposes of this document.
› Any reviews, comments, messages, blogs posted/uploaded/conveyed/communicated by Customer on the public sections of the Bank Website or an Application becomes published content and is not considered personal and Sensitive information subject to this document.
This Privacy Policy applies to all users of Naxent Gold services, whether accessed through our website, mobile application, or partner platforms, for both financial and non-financial transactions.
Personal data refers to any information that can be used to identify an individual—such as their name, contact details, or identity documents. Sensitive personal data includes more confidential information like financial details, passwords, biometric data, or information related to health or sexual orientation. The term "Application" refers to the Naxent Gold mobile app as well as any other digital platforms we operate. A Customer is anyone who uses Naxent Gold services or communicates with us through any of our platforms
We collect the following categories of information:
› Personal Details: Name, mobile number, email, address, date of birth, gender, etc.
› KYC Documents: PAN card, Aadhaar, passport, etc.
› Transaction Data: Gold purchase history, wallet balances, payment modes.
› Device and Usage Data: IP address, device type, operating system, location, app activity, cookies.
› Directly from you when you register, complete KYC, make purchases, or contact support.
› Indirectly from third parties like KYC agencies, credit bureaus, or partner platforms.
› Automatically through your device or browser when using our app or website.
We use your data to:
› Create and manage your Naxent Gold account
› Facilitate gold purchases and related transactions
› Verify your identity and comply with legal KYC norms
› Prevent fraud and unauthorized access
› Improve our services, user experience, and support
› Send updates, alerts, offers, or newsletters (with your consent)
We may share your data with:
› Government and regulatory authorities as per law
› KYC and payment processing partners
› Data storage or cloud service providers under strict confidentiality
› Law enforcement for investigations, fraud prevention, or legal obligations
› We do not sell your personal data to third parties.
Note: For the purpose of collection, the bank might share your personal details such as mobile, e-mail, address etc. with the bank approved collection agencies. For details of the bank approved collection agencies, kindly refer link
By using the Naxent Gold website or app, you consent to our use of your personal data as described in this Privacy Policy. You may withdraw your consent by contacting us; however, this may affect our ability to offer full services.
We use cookies to personalize your experience, improve website performance, and analyze user behavior. You may manage or disable cookies through your browser settings. Third-party analytics and advertising services may also use cookies on our behalf.
We maintain strict security protocols, including:
› SSL encryption for data in transit
› ISO/IEC 27001 certified data centers
› Role-based access controls for employees
› Regular audits and compliance checks
Despite these measures, no system is completely secure. Users are advised to keep their credentials confidential and log out after each session.
Your personal data is retained only as long as necessary for:
› Service provision
› Legal and regulatory compliance
› Internal record keeping
Once no longer required, your data is securely deleted or anonymized in line with internal policy.
Our app or website may contain links to third-party services or social media platforms. We are not responsible for their content or privacy practices. Please refer to their respective privacy policies.
Our services are intended for users aged 18 or older. Minors should use the platform only under the guidance of a legal guardian, who shall be fully responsible for their activity.
For any queries, concerns, or complaints regarding your data or this policy, please contact our Grievance Officer via:
› Email: contact@naxent.in
› Phone: +91-96772 76441
› Address: #4/608 ,G1 , VOC Street, Desk # 240, Kottivakkam, Perungudi, OMR, Chennai, TN - 600041.
Refer to our Grievance Redressal Policy for more details.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of Naxent Gold after such changes constitutes your acceptance.
This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Mumbai, Maharashtra.